For all account questions and concerns, contact Customer Support.

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A warning about using exploits


A reminder that while we appreciate the competitive spirit that our new events and the recent acquisition of KingsIsle has brought out in the community, please remember that it is never ok to ruin another player’s fun—whether by taking advantage of exploits or just through unsportsmanlike behavior.

Using exploits to knowingly hack your movement speed, move through walls and gates, enter combat with stats or spells that are forbidden, etc., violate our Terms of Service and can result in action against your account, including the possibility of a permanent ban.

If you see the use of any exploits, please send a report to Customer Support (include a screenshot if you can). If you see talk of them outside of the game, please let us know too.

If you experience abusive behavior and other extremely negative actions by players that go against our rules and guidelines, especially where the actions may endanger underage players, please use the report tools in-game. Each of those reports goes directly to our team to follow up.

We will never take action on an account without confirming such an action is in violation of community rules, but we want to ensure fair play in the Spiral and will take action to do so if necessary. If you are concerned you may have unintentionally ran across an exploit, please also contact Customer Support and they will be happy to answer any questions you may have.