Customer Support

Welcome to the KingsIsle Support Portal! For the fastest resolution to an issue, check if there's a knowledge base article or forum post addressing your question.

If you need personalized assistance, log in to the account you're inquiring about and click on the "Contact Us" tab or you can email us directly at Be sure to include the following: 

  • Username(s) *do NOT include passwords
  • Character name (if applicable) *add level & school if all named same
  • Billing name & address (if a billing question) *NEVER send full credit card info
  • Any relevant details
  • If the email address tied to your account is no longer valid, please provide another address in your message for us to respond to.

If you don't receive an automated reply with a ticket number within 24 hours, please double check your spam folder. Tickets are responded to in the order received.

Please login to submit support requests or read Pirate101 knowledge base articles.

If you do not have a Pirate101 account,
you may find your answers in our Help & Support FAQ.